A minimum of 24 hours notice is required to cancel a session.
This can be done in the booking system or by texting the teacher.
We do not accept emails or voicemails as a form of cancellation.
Cancellation made outside of this time frame will be charged as a 'Late Cancellation' at the full session rate.
'No Shows' will be charged as a 'Late Cancellation' at the full session rate.
All sessions must be paid for in advance.
All prices include GST.
Connect Centre Pilates does not issue refunds. Account credit or transfer of credit are offered in select circumstances and at the discretion of the Connect Centre Pilates' owner.

Connect Centre Pilates reserves the right to substitute teachers if required for sickness or holiday.
Connect Centre Pilates reserves the right to cancel or change a class due to sickness of the teacher, public holidays and if only one person is booked into a class.
Connect Centre Pilates reserves the right to change the scheduling of the classes taking consideration of all members.

All clients are required to complete and sign a 'New Client Questionnaire' before their first session commences.

During a session, if at any time the client feels uncomfortable with any of the exercises, they will stop and inform the teacher. The client agrees to follow any reasonable direction from the teacher, relating to health and safety. All exercises are undertaken at the clients own risk and the client will not hold Connect Centre Pilates or any of its teachers responsible for any injuries which may arise.
The client will inform the teacher of any injuries or concerns, prior to the session commencing.

If a clients medical details or health status changes, Connect Centre Pilates must be informed in order to update records and inform teachers.
Connect Centre Pilates must be informed if the client is pregnant and may require a doctor's approval be received before attending.
If the client has a verruca or similar foot complaint they must wear socks in the studio.

If aged between 12-15 years old, a waiver must be signed by a parent/guardian and the parent/guardian also to be present during the session. If aged between 16 -17 years old, a waiver must be signed by a parent/guardian.

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Connect Centre Pilates is not responsible for items lost, misplaced or stolen whilst on the premises.
Please bring all valuables into the studio, we have cubby holes for your belongings.
Please wear suitable fitness clothing and remove jewellery.
Please avoid wearing zips or buttons as this can damage the upholstery on the apparatus.

Please respect our teachers, our studio and other clients.

We reserve the right to expel or suspend a client from the studio if they seriously or repeatedly break the conditions of this agreement or do not pay sums owing on or before the due date.
 

Any feedback or complaints, please email studio@connectcentre.co.nz.