Memberships (not packages)

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Rolling memberships have a minimum term as stated in the Membership Agreement. After this period, the membership continues and is not subject to any further minimum term.

Members may cancel their membership after the minimum term has expired. A minimum of 2 full calendar weeks' notice (Mon–Sun) is required in writing.

Memberships may be put on hold in weekly blocks starting on a Monday. Written notice must be provided by the previous Friday, including both start and end dates.
The membership and associated payments will automatically restart the day after the hold end date.
Two business days' written notice is required to extend a hold period. If the Member does not return after the hold period, a 2-week cancellation payment cycle will be charged.
During the minimum term, any hold period will be added to the end date of that term.

Unused classes may be rolled forward and used within 4 weeks of the original booking.
After this time, unused classes will expire. Unused classes cannot be used while a membership is on hold and cannot be exchanged for monetary value.

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Memberships are non-refundable and non-transferable.

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Payments

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All memberships and sessions must be paid for in advance.

The Member authorises Connect Centre Pilates to debit payments from a nominated bank account or credit/debit card via Payrix Australia Holdings Pty Ltd.
The first payment is taken at the time of purchase, with ongoing payments debited weekly on a Monday from the membership start date.

If an automatic payment fails, a $4.00 fee will be charged to cover transaction costs.

All prices include GST.

Payments are non-refundable unless otherwise agreed.

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Booking & Attendance

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Classes and sessions can be booked in advance via the booking system.

A minimum of 24 hours' notice is required to cancel a session.
Cancellations must be made through the booking system only. Emails, text messages, or voicemails are not accepted as valid forms of cancellation.

Late cancellations or non-attendance ("no shows") will be charged at the full session rate.

Connect Centre Pilates may cancel a group classes if only one participant is booked.
In this case, the class will be credited back to the Member's account, or in some cases offered a 30-minute private session instead.

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Health & Responsibility

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By participating in sessions, you confirm that you are in suitable physical condition to take part.

You agree to:
•Disclose any injuries, medical conditions, or concerns prior to attending
•Inform Connect Centre Pilates of any changes to your health status
•Inform the studio if you are pregnant (medical clearance may be required)
•Work within your own limits and modify or stop exercises if needed

If at any time something does not feel right, you agree to stop and inform the teacher.
All exercise is undertaken at your own risk. Connect Centre Pilates and its teachers are not liable for any injury or discomfort sustained during or after sessions.

All clients are required to complete and sign a New Client Questionnaire prior to their first session.

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Student Teacher Sessions

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Connect Centre Pilates offers specific memberships and sessions led by student-teachers who are completing their Pilates Teacher Training.

By purchasing or attending a student teacher session or membership, you acknowledge and accept that:
•Your teacher is a student-teacher gaining practical teaching experience
•Sessions are part of a structured training environment
•Teaching may be at a beginner to intermediate level, with a focus on learning and development

All sessions are designed to be safe, supportive, and appropriate to your level.

Clients who are booked into sessions with qualified teachers will not automatically be allocated a student teacher, except in the case of illness, absence, or unforeseen circumstances.
In this situation, the client will be informed in advance and given the option to accept or decline the session.

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Participation & Studio Guidelines

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Please wear suitable fitness clothing. Avoid zips, buttons, or jewellery that may damage equipment.
Barefoot or grip socks are recommended. If you have a verruca or similar foot condition, socks must be worn.

All studio equipment must be used with care and cleaned after use.

Parents/guardians must sign a waiver for clients under 18 years:
•Ages 12–15: parent/guardian must also be present during sessions
•Ages 16–17: waiver required

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Teacher Training Environment

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Connect Centre Pilates is a teacher training studio.
As part of the training program, student teachers may observe sessions. This observation may take place in-person or online. There is no interaction with clients during these observations, and no recordings are made.

If you have any questions or concerns, please speak with us.

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Studio Policies

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Connect Centre Pilates may close on Public Holidays. Scheduled payments will continue as normal.

We reserve the right to substitute teachers, or cancel or reschedule classes if required.

Connect Centre Pilates is not responsible for items lost, misplaced, or stolen on the premises. Please bring your belongings into the studio and use the cubby holes provided.

Members are responsible for keeping their contact and account details up to date.

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Creating a Respectful and Inclusive Space

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We aim to create a space that feels safe, welcoming, and comfortable for everyone.

Please:
•Avoid wearing strong perfumes or scented product
•Use respectful and inclusive language
•Refrain from language that is racist, sexist, homophobic, transphobic, body-shaming, or ableist
•Be mindful when discussing weight loss or gain, recognising that everyone has their own relationship with their body

We welcome all body shapes and sizes.

We ask that all clients treat our teachers, the studio, and each other with respect.

Connect Centre Pilates reserves the right to suspend or cancel a client's participation if these expectations are seriously or repeatedly not met, or if payments are overdue. Any remaining or booked sessions may be forfeited.

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Contact

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Any feedback or complaints can be sent to studio@connectcentre.co.nz